ESP started up in 2003 and we’ve been on an epic ride ever since. From our beginnings as an insurance backed employment helpline reseller, to launching our very own law firm, we’ve tried to stay true to our core beliefs and to deliver an exceptional experience for our customers and subscribers. We owe a huge thanks to our customers for joining us on this awesome journey and we hope that you’ll continue to be a part of our story.
ESP is founded in Albury, Surrey by Peter Byrne. Greatness ensues :-)
Hardings Estate Agents in Windsor become our first customer, they are still with us today.
We employ our first two staff. They are still with us today too!
We get to 50 customers and know our new business model is finding some traction.
We employ another 2 staff, making us a ‘monster’ company of 5 staff!
We sign up our first very large corporate customer supporting an in-house HR team (1,000 staff). A big step and our target market is now long term defined! They are still with us today.
First round of funding from Finance South East, following a presentation we did at Brighton University. Guy stops us in the car park; said he loved what we did and to call him. We did and he lent us £100k!
We get to 100 customers and turnover is doubling year on year!
We employ 2 more key staff. They are still with us today.
We get to 200 customers and turnover is still growing at over 30% every year!
We employ 2 more staff. They are still with us today.
Second round of funding from Finance South East. Another £100k.
We launch LiveHRDocs – a unique document creation; storage and auto-updating software solution.
We get to 250 customers and turnover still growing at 30% a year!
We employ more staff. They are still with us today.
We breakthrough the £1m turnover barrier!
We move into new offices in Woking, Surrey
We employ more staff. We are needing our very own HR Manager soon!
Our strategic partnership with Ward Hadaway Solicitors is established and the creation of an ‘ESP team of specialist employment legal advisors’ is born. They are still a key part of our business today.
We launch bespoke HR administration/Information software services. ESP HR Information Services Ltd has arrived!
We launch ESP Safeguard Ltd to offer specialist Employment Tribunal insurance cover to customers. We have our own General Underwriting Agency now. Our first FCA regulated company!
We launch our unique 'call reporting' software – allowing ESP legal advisors and customers 'real time' information access on all advice matters/queries
We employ our first in-house employment lawyer!
All-inclusive trip to Marrakesh for the whole team – our 10 year anniversary present to ourselves!
We employ our second legal advisor, a qualified solicitor with over 10 years’ experience.
We set up ESP Law Ltd and start the process of being approved by the SRA as an ‘ABS Law Firm’.
We sign up our single largest customer with 10,000 staff and 1,800 retail outlets across the UK!
We make a major upgrade to our core online HR resources web portal. We now have something beginning to look and feel genuinely market leading! Our non-stop aim is to make this way beyond market leading!
We head off on an all-inclusive trip to Tenerife for everyone. A reward for smashing our 2014 targets!
We breakthrough the £1.5m turnover barrier and achieve over £1m of recurring annual subscription revenues.
ESP Law is licensed and approved by the SRA!
ESP Law starts trading.
We employ our third legal advisor from DLA Piper – another qualified solicitor with over 10 years’ experience.
We sign up more major brand names and we get asked to tender for one of the largest corporate mergers in the UK this year.
The new esphr branding is revealed and our new website is launched!
We employ another top-notch employment solicitor with over 7 years PQE.
We make the shortlist of the prestigious Law Society Excellence Awards 2016 in the Excellence in Client Service category!
We get asked to tender for an outsourced ER service for a 14,000 employee sized organisation in the UK!
We like to think that over the past 13 years, we have offered a real alternative to our customers, who have been fed up with receiving poor advice and service from the HR helpline market and traditional law firms.
We are passionate about delivering an exceptional service experience to our customers, delivered by great people - who are really accessible, professional and with a level of technical knowledge that should come with the territory of real commercial legal experience. All delivered under a contract for services and subscription based business model.
Above all else, our customers tell us we are highly personal, highly commercial and highly trusted. Trust being earned from a real openness and inclusive feel to the relationship we establish over time.
It is probably why, out of every employment law advisory firm in the UK, we are the only ones to be backed, endorsed and promoted by HR Magazine - the leading HR publication in the UK.