Being a large healthcare organisation that has seen significant growth over the last two years, we were exploring systems that would enable us to monitor and manage all our ER casework. We needed the system to be easy to use and for it to allow the HR team to have visibility and be able to monitor how cases were progressing. That’s when we found esphr’s ER case management system – MyHRCases.
We have been using MyHRCases for nearly 12 months now and have been delighted with the both the simplicity of use, but also the support we have received from the esphr team.
Our HR operations team use the system every day to log new cases and monitor ongoing cases. The dashboard offers a quick summary of the number of open cases, the number of new cases in the last 30 days and the average duration of matters that been archived in the last 30 days. It also categorises the number of cases by matter e.g. sickness absence and ill health or disciplinary. This is very useful when preparing reports for senior management and the Board.
The reporting function is very easy to use and allows us to categorise cases by region and unit which enables our HR advisers to produce weekly reports to keep the management team up to date on progress.
We particularly like the ‘actions’ feature which allow us to assign actions that need to be completed and allows us to set an action date and to send an email when due. This is particularly useful for the HR team to remind managers when follow up on cases is required to ensure we are moving swiftly through the cases.
We have piloted the system with some of our service managers where they use the system directly to enter details of any ER matters in their services. This will allow them to update in real time and will eradicate our current system of sending in weekly trackers. The HR team will have oversight of all the cases.
We are very impressed with the support we have received, and it is great to partner with an organisation who are genuinely interested in improving their product to best meet customer needs. esphr are continually improving the system following feedback and are keen for their customer base to work with them collaboratively to support with improvements. They have generated bespoke reports to extract the information from the system that we specifically require, however, the reporting tool in the system is really easy to use.
Being able to save all documentation relating to a matter on the platform ensures easy accessibility and, should the case need to be referred for legal advice, enables the case history and all documentation to be sent at the push of a button.
In summary, we are delighted with the system and more importantly with the support we have received from esphr.