As PVH’s current HR Director for UK & Ireland, Yolanda Wijesinghe, explains:“We have the same challenges as most retail businesses, having to deal with ER and thinking in terms of value and making sound commercial decisions.”
According to Yolanda, previously there was no ER strategy or solutions in place to deal with people issues. As a result, it was a challenge to change the way the team worked, especially since they were firefighting a constant wave of HR issues, which itself led to problems:
- There was a persistent need to turn to expensive specialist employment law firms to deal with arising issues
- Such issues were taking longer than necessary to shut down, taking up valuable senior management time and effort
The foremost effect was that the HR team’s time and effort was taken away from the key strategic activities valuable to the wider business, simply because ER issues were not being dealt with quickly enough. The rocketing cost of specialist employment law advice from traditional legal firms was severely impacting the HR team’s budget. In the four months previous to moving to esphr, the company had spent €50,000 resolving an employment law issue.