Dealing with over 200 matters of a sensitive nature every month, it was vital that Greene King’s advisory partner was a dynamic, accessible and knowledgeable extension of the in-house expertise.
Since its appointment in 2017, esphr has played an integral role in both day-to-day HR and ER matters, as well as offered legal advice during employment tribunals. On a daily basis, the team makes use of several of esphr’s online ER and HR resources – which includes a suite of templates which save staff time when compiling or amending internal documents.
esphr also provides timely, specialist advice from a dedicated team of lawyers allocated to the Greene King account over the phone; via email or online. By getting under the skin of Greene King, and really understanding the firm’s core values and drivers, this personal legal team offers informed, commercial ideas, or acts as a sounding board for the HR team.
Additionally, the pub chain’s corporate team also make good use of esphr’s market-leading system, MyHRCases. The cloud-based ER case management application allows both sides to read, action, communicate, transfer key documentation and review all elements of a single case – with the ability to instruct esphr’s employment lawyers to maintain legal privilege.
This joined-up approach is complimented by a fixed-cost, subscription-based pricing solution which ensures Greene King’s 13-strong ER department can speak to its dedicated legal counsel as much, or as little, as needed.
Alongside ongoing support, esphr also helped negotiate a sensitive case, which carried significant PR implications for the retail business. The tactics and guidance provided by the legal experts not only helped to resolve the matter – and deliver the best possible outcome for Greene King – it also avoided potential damage to the firm’s reputation.