While we know that our employee relations (ER) case management technology is industry-leading, we believe it is our unwavering commitment to putting customers first that really makes us stand out from the crowd. So, to hear that we’re finalists in the customer care category at the Modern Law Awards marks an incredibly proud moment for our team.

As one of our biggest and longest-standing customers, the shortlisted entry celebrates our work alongside Entain, one of the UK’s leading betting and gaming groups. Having proved transformative for the business, our specialist legal advisory support and ER technology has seen our organisations collaborate in a way that isn’t typical within our sector – driving strategic change and significant cost savings throughout the company.

Sarah Dillon, Director of ESP Law, and key contact on the Entain account, comments:

“While we are extremely confident in the work we deliver for our customers, receiving external recognition of this is always a great source of pride.

“We know that exceptional customer care sets us apart from our competitors, and it is something that will always be at the heart of what we do. Our work with Entain is a fantastic example of this desire to go over and above, delivering specialist legal guidance and supporting the progression of in-house ER capabilities throughout organisations.”

Now in its eighth year, the Modern Legal Awards boasts affiliations with the Law Society, SRA, and Legal Ombudsman and proves a key influence when it comes to setting the benchmark for excellence within the legal profession.

We’re thrilled to be attending the awards ceremony on 7^th April at London events venue, The Brewery. And while the outcome remains to be seen, we’ll still be raising a glass to a job well done – and to the values that have driven the business forward for 17 years and counting.

You can view the full shortlist of our fellow finalists, here.