By Pete Byrne, CEO and founder of ESPHR
The future of work is now the firm priority for every company to have survived the pandemic. And as an article in Forbes highlighted a couple of months ago, HR professionals are central to catalysing the changes needed.
And with the same article stressing how HR must deliver the most compelling work experience, ER – employee relations – can no longer be dismissed as merely a tactical issue.
A post from Raconteur supports the same argument, with a key point stating: “Many HR teams still sit behind computers, guiding email traffic around much of the time. What’s required now is for the profession to move away from the personnel model to become more of a coaching function, developing and generally helping managers step up to become leaders.”
So, what does all this have to do with ER case management software?
Because the industry is now busy fostering talent, safeguarding morale, being clever with people analytics and more. It’s juggling hundreds of newfound priorities – both short and long-term – and grafting at the centre of the crisis to keep workforces not only safe but engaged.
However, against this backdrop – rich with challenges and opportunities – there are also managers struggling with the pressure. C-suites faced with difficult decisions. Departments battling not to fold. And as a report in People Management revealed, tribunal claims have surged as a result of the turbulence. With many businesses making careless errors, particularly surrounding the redundancy process, the workload for already-stretched organisations, ultimately risks rising further still.
Firms relying on admin-focused HR systems, electronic filing cabinets or worse still, paper-based processes will soon find themselves overwhelmed with the workload involved in navigating the ongoing COVID-19 landscape. And engaging with traditional employment lawyers when case matters escalate, could push some businesses over the edge financially.
The need to extract, analyse and report on ER data – critical management insight – has therefore never been so pressing. This is where ER case management tools come in.
MyHRCases – esphr’s revolutionary cloud-based ER case management application – has been specifically engineered to satisfy the demand from ER and HR professionals throughout the UK. And this was way before COVID-19 hit.
It can improve caseload visibility, savvy workflow management for improved process efficiency, and the ability to work closely with your legal team with 1-click lawyer integration. And the result is the compliant handling of ER matters which doesn’t just control costs – it helps to prevent them ever reaching an employment tribunal.
Of course the features go on and on – with organisational mapping, an agile file upload facility and proactive report building key to instigating positive change with minimal headaches. But the best way to see how an ER case management tool could really transform your business, is to pop ‘behind the scenes’ and take a look.
To discover what MyHRCases is capable of, visit our ER case management webpage to find out more, watch a short explainer video or even request a 1-2-1 demo. If you’d rather chat, please contact us and we can arrange a call or virtual meet up.