As a busy HR professional, you will be typically be tackling manually intensive spreadsheets to try and keep track of ER case activity, battling with rising and complex Employee Relations (ER) caseloads, and tasked with tracking, analysing and reporting on any ER issues that may arise.
For many savvy HR leaders exploring intuitive tools to help make their working lives a little easier, they require something which instantly takes on time-consuming tasks so they can focus on driving true organisational change.
And, for hundreds of our customers that has led them to embrace and introduce our market-leading, cloud-based ER case management system, MyHRCases, into their organisations.
Designed with HR and ER teams in mind, we spoke to hundreds of HR leaders, to identify a significant gap in the market for a specialist platform wholly dedicated to ER. From our discussions we found that leaders required real-time insight at their fingertips which they could present back to the boardroom – and the current limited ER technology options were not cutting it.
Now, more than 700 HR professionals – from a range of leading brands including Greene King, GVC Holdings and Randstad – have access to MyHRCases. They use it to keep on top of mounting daily caseloads, swiftly log complex ER matters, improve organisational efficiency and reduce costs. In addition, it quickly identifies trends so that issues can be resolved effectively, and informed training and development initiatives can be launched.
That is why, through a series of blogs – starting here – we wanted to focus on the benefits of MyHRCases, and truly underline how HR can make the most of their ER technology while also instigating positive, strategic change throughout their teams.
Teresa Riley, our head of HR systems, has therefore pulled together five key advantages of our smart ER tech tool that helps HR managers to report, manage and progress cases, as well as provide the capability to escalate in-house matters to their own legal advisory team.
1. Storing information securely in one place
MyHRCases has been developed with customer confidentiality and data protection at the forefront of our minds. We understand how security is a number one priority for all organisations – it is the same for us too!
That is why we have built a system that enables companies to store all ER case information and documentation in one secure place. Case notes, documents, voice recordings and even CCTV footage can all be stored securely together.
Flexible user permissions ensure private or sensitive cases have maximum discretion – and teams can quickly and simply export relevant information as and when required, via a simple drag and drop and browsing options.
2. Keeping in touch with our legal advisors
When the time comes to ask for employment law advice and assistance, users can share their ER cases instantaneously with our very own City-law firm experienced legal advisors. Each organisation will have a personal legal advisory team assigned to their business from the off.
As an online communication tool, it means that – via the click of a button – users can select the ‘Seek Advice’ option to alert their legal team when they need further support during a complex ER matter, as well as the ability to share and transfer vital documents swiftly and securely.
3. Manage workflows seamlessly
As caseloads increase, HR managers are often under pressure to not only tackle important issues but implement strategic developments that will ensure colleagues remain happy, safe, and motivated to carry out their roles.
Therefore, it is vital for savvy professionals to be given the tools to help them manage both their time and their team’s ‘to do’ lists. Via MyHRCases, managers can assign tasks and manage advanced workflows, where appropriate, so HR users can carry out the right action, at the right time.
Actions and reminders can also be used to monitor cases and responsibilities – so that the HR team never miss a beat.
4. Accessible dashboard
Whether a requirement to analyse trends, identify training needs, explore resourcing options, or quickly find relevant information via a simple search function, HR managers are given access to a simple-to-use dynamic dashboard, providing instant caseload visibility.
As well as offering an overview of the busiest issues, the number of open cases at any one time, average case durations and new cases logged, users can pin key cases, and see open and closed matters in one place – meaning leaders can make swifter strategic decisions.
5. Self-service reporting capabilities
When it comes to presenting back to the board, HR professionals must have the most up to date information at their fingertips.
MyHRCases offers three levels of reporting capability:
- Quick, insightful dashboard reporting
- Self-service report builder
- Advanced bespoke reporting for individual customers.
All reporting allows users to quickly gain access to the information they need and identify the ER trends they should be monitoring. This helps to provide relevant, detailed insight so organisations can monitor budgets and outcomes – and avoid costly employment tribunals as a result.
And finally, MyHRCases has been developed alongside our extensive online HR and ER resources to compliment organisational processes and provide HR leaders with the tools to upskill themselves and their teams in how to tackle complex ER cases.