Coversure is a 32 year old independent insurance brokers delivering high quality insurance services through a network of over 90 independently-franchised offices across the UK. Further to the office franchise network, the Jensten Group of companies includes; insurance wholesalers Policyfast Ltd, software house Datamatters Ltd and leading underwriters City Underwriters, collectively known as Jensten Group Ltd. The Group has 180 employees across five UK sites with a combined turnover of £180m.
After meeting with Coversure, esphr tailored a package of legal advisory support from our team of experienced practising employment lawyers, based upon the needs of the Coversure HR team and their franchisees. This meant providing an unlimited, day-to-day advisory and online operational support service to its head office and franchise base. With a small window between January and March 2017, they built their in-house document portal which was to be filled with esphr’s documentation and in March 2017, the Coversure HR team launched the HR Mentor service at the company’s annual conference. The launch has pushed the work of the HR team to the fore.
“To highlight one area of the esphr advisory service…it has to be specialist TUPE advice. Being able to put our franchisees on a conference call with their legal advisor has sped up acquisition negotiations. Giving them instantaneous access to legal advice without having to sign a cheque is a huge benefit. The service has been exemplary. Our HR service can now reach out to the franchise businesses supporting their growth and adding value to their businesses, this is a massive step for us as a department.”
The HR department have also seen:
The efforts have been acknowledged at board level and it has had a positive impact on the HR team. Following their last staff annual satisfaction survey, they saw a huge improvement across the business in overall satisfaction rising from 64% to 77%.
“Initially, I was concerned about usage levels affecting our commercial framework, but this proved unfounded.” said Dalgliesh. “The esphr team has always got back to me as quickly as possible. When you have an urgent situation and can’t take too long, they have not let us down. Even documentation, they have done instantly. Knowing they have gone through and double-checked everything means there’s comfort and confidence it has come through a qualified and regulated lawyer, not from a non-regulated source.”
As a result of the work so far, the team is planning to re-launch the service to promote its benefits and has been freed up to work on being more proactive in tackling issues before they become problems. They will be offering health check visits to the franchised businesses to check over documentation and ensure compliance and general day-to-day best practice.
It is working brilliantly for us. What I really like is how esphr have taken the time to build the relationship and really understand our business.
The great thing about esphr is that they are a “family” business, not just because it’s family-owned or run but because they want to become part of your team.
They have embraced our values and understood our need for commercial, practical advice. They will give you exactly what you need. On high level calls with our CEO and MDs, the esphr lawyers are on the same wavelength. In the past when I’ve brought in HR advisors, I’ve found we have had to make the final decision. When the lawyers are there with me on the call, the understanding of our need to make a commercial decision is fully understood and made.
Group Head of HR, Jensten Group Ltd