We are committed to providing high quality legal advice and customer care. If you have any queries or concerns about our work, or any of our invoices in respect of this matter, please contact:
If that does not resolve the problem to your satisfaction, or if you would prefer someone else to deal with the problem, then please contact our Managing Director, Peter Byrne, on 0333 006 2929 or firstname.lastname@example.org.
If you are not satisfied with our handling of a complaint under our own complaint procedure (you can read our full complaints procedure here) in relation to the service we have provided or an invoice, then you can ask the Legal Ombudsman to resolve it. The service offered by the Legal Ombudsman is usually open to all members of the public and small businesses, charities, clubs and trusts and further details are available at www.legalombudsman.org.uk. The Legal Ombudsman's telephone number is 0300 555 0333. You may also email email@example.com or write to Legal Ombudsman, PO Box 15870, Birmingham B30 9EB.
A complaint to the Legal Ombudsman normally has to be made within six months of receiving a final written response from us about your complaint.
If we enter into a contract with you and/or you become a client of ESP Law Ltd by electronic means (such as by email or online) then, in addition to any rights of redress you may have through the Legal Ombudsman, you may be entitled to use an EU online dispute resolution platform to assist with any complaint or dispute you may have about our services. This online platform can be found at http://ec.europa.eu/odr. We do also have an email address you may contact in this regard and that is firstname.lastname@example.org.
In respect of our invoices raised in respect of this matter, you may also apply to the court for an assessment of the invoice under Part III of the Solicitors Act 1974.
We are authorised and regulated by the Solicitors Regulation Authority (www.sra.org.uk), and are bound by the regulator’s Code of Conduct, which can be found on their website.