Recognising the increasing costs of such legal and advisory services, Randstad switched to a partnership – rather than pay-per-use – model several years ago. But keen to foster a more strategic, value-adding relationship with its provider of choice, HR Director Graham Trevor recently evaluated the market for a possible new supplier.
Research brought Randstad to ABS employment law firm ESP Law and conversations with existing customers soon accelerated the switch.
“With 1400 employees and more than 40 UK offices, we work with thousands of clients and candidates each week,” explains Graham. “The pace and level of service that we provide therefore means we place significant importance on our employee relations (ER).
“We didn’t just want to have tighter control of our legal costs by appointing an employment law partner – we also wanted to enhance our in-house employment law capabilities, ensure we are operating in the fairest and most respectful way towards our staff, and work with a commercially-focused legal partner who would act as a knowledgeable, forward-thinking sounding board as we grow. We have a lot of in-house talent but this support further bolsters our capabilities to give employees, candidates and clients complete peace of mind.”
As well as delivering tailored legal advice over the phone, via email and online, ESP also provides Randstad with access to a specialist online employment law resource portal, plus a unique ER case management software application that allows customers to manage both in-house ER matters and ESP Law instructed matters.
“As soon as I’d met members of the ESP team I knew this was the right employment law partner for our ambitious business,” adds Graham. “They share our values, have a demonstrable amount of expertise and prioritise a long-term partnership approach to their client relationships. It was obvious from the outset that they would be committed to getting to know the nuances of our organisation and our approach to HR, so that they could offer tailored and highly commercial legal advice.
“This is so much more powerful – and valuable – than a company providing ad-hoc legal support. We work proactively in all areas of our business, so it follows that this should be no different.”
The partnership represents a new three-year contract between Randstad and ESP.
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