Lucy Gordon   blog QandA

We’re proud of our amazing team at ESPHR and wanted to share a behind-the-scenes look into each of our colleagues. So, each month, we’ll ‘introduce’ you to one of them so you can find out more about their role, what they love most about it, and why ESPHR is making such a difference in the world of employee relations…

1. Summarise what you do at ESPHR

I’m a Senior Solicitor at ESP Law – part of our ESPHR group. I advise our lovely customers on a huge range of employment law-related issues such as disciplinaries, grievances, whistleblowing, TUPE and redundancies. I also manage Employment Tribunal claims on behalf of some of those businesses.

2. Outline your background prior to joining the team?

I’ve been a qualified solicitor for 14 years. Prior to joining ESP Law, I worked for over 12 years at DLA Piper, a global commercial law firm. I worked there on a significant number of corporate transactions, multi-jurisdictional redundancy programmes and high-profile Tribunal claims for whistleblowing and discrimination.

3. What’s your favourite part of the job?

Speaking to our lovely customers on a daily basis. The job is so varied, you never know what will hit your desk from one moment to the next – whether it is a 10-page grievance letter or a proposal to outsource part of a business.

I love learning about, and understanding, the nuanced details of the businesses that we work with and the issues that each face and the personalities involved. I enjoy chatting through the issues to find a commercial and pragmatic solution –in a friendly and approachable manner. Nothing beats getting a good result for a customer that works well – from a practical and financial perspective.

4. What do you think ESPHR offers, that no other business in the industry does?

A genuine partnership opportunity. We have unrivalled responsiveness in an extremely busy industry, but we take the time to learn about our customers, the businesses they operate and the industries in which they work.

We want to find the best solution for their organisation and want customers to feel that we really are a part of their team. We are not a ‘dip in, dip out’ business – we want to forge lasting relationships and work with businesses to strengthen and enhance their employment law expertise.

5. What’s your ‘dream’ customer and why?

We have lots of dream customers – one for me would be someone who takes full advantage of what we have to offer. I like customers to feel that they can take me through the full history of a matter so that I understand the full context, and they don’t leave out any details that they might consider to be minor – because without, it can sometimes tip the balance between ‘risky’ and ‘not risky’!

With ESP Law, customers hopefully never feel like they have to rush speaking to us and that they are not ‘on the clock’ – meaning we can both get the best from our conversations.

From a personal perspective, I particularly enjoy advising regulated businesses, both in the financial services and healthcare sectors, but I can’t deny that I’m also a fan of any organisation in the travel or luxury goods markets!

6. Describe ESPHR in one word


7. What is the one thing that you’d want your customers to know you for?

Sensible, commercial advice with a pleasant approach. That’s three things, I know!

8. What would you like to achieve over the next 12 months – at ESP Law and individually?

We are working hard on further development of our amazing MyHRCases platform and I’m excited to see how it progresses. I think it will really enhance the way that we can work with our customers and hopefully make their lives much easier. From a personal perspective I have a ‘big’ birthday approaching, and I am looking forward to some exciting travel and family time to celebrate!

9. You’re in an industry that never stops. What’s in store for ER over the next 12 months?

There are several cases pending in the Supreme Court which will impact employment law heavily – especially the ‘gig economy’ cases which will give definitive guidance on worker status. In addition, those operating in the care sector will be keen to see the outcome in the Mencap litigation. It promises to be a busy 12 months as always!

10. Outside of work, what do you like doing?

I REALLY enjoy my holidays! I have two small boys and love exploring new places with them. Before having children, I travelled to New Zealand, Thailand, Canada and in the US – and I’m eagerly awaiting the day when long-haul flights might again be a possibility! 


We are the HR and employment law experts from esphr.

It’s our mission to advise and develop the employment law capability of HR professionals wherever we can, helping HR teams make a real commercial difference to their organisations. That way, you spend less time solving operational issues and more time actioning projects that drive far-reaching change in your company.

Call 0333 006 2929 or email today to discover exactly how we can help you.


Author: Lucy Gordon

Senior Solicitor, ESP Law Ltd

Lucy is an employment solicitor who brings to ESP over a decade’s experience at DLA Piper, one of the world’s most prestigious law firms. At DLA Piper, Lucy was involved in a number of global projects for major international customers and handled a varied case-load of employment matters for a range of UK customers, including complex Employment Tribunal cases involving whistleblowing and TUPE.