Arwen Makin starring in 'Knot of the Heart'. Image supplied via Lace Market Theatre.

We’re proud of our amazing team at ESPHR and wanted to share a behind-the-scenes look into each one of our colleagues. Every month, we’re going to be ‘introducing’ you to one of them so you can find out more about their role, what they love most about it, and why ESPHR is making such a difference in the world of employee relations…

Tell us a little bit more about what you do at ESPHR

I am a senior solicitor for our law firm ESP Law, which involves the provision of advice and support on a full range of employment issues to our customers. I also run mock tribunal cases, write articles, and deliver training on a variety of topics as well as coordinate the legal team’s ‘knowledge share sessions’, helping to ensure we are always up to date with the latest developments.

Outline your background prior to joining the team

I have been a solicitor for nearly 17 years, having trained with a leading national firm. I am also an experienced advocate, having practised criminal law at a high level for several years, which can come in handy when there are queries about employees who get into a spot of bother!

What’s your favourite part of the job?

I enjoy the fantastic relationships we can establish with our customers, the real ability to understand their business and how they like to work – as well as the uncertainty and fast pace. You never know what may come up from one day to the next! 

What do you think ESPHR offers, that no other business in the industry does?

Because of the way in which we operate, I really value the internal team I work with. We all truly support each other and recognise individual strengths. There is a real feeling of collaboration, respect and a lack of competitiveness, which makes for a lovely environment.

What's your 'dream' customer and why?

We have some fantastic partners already, but if I was pressed to answer, I would have to say an organisation which works to promote health and mental wellbeing.  I am passionate about the importance of general mental wellbeing both for adults and children. I would also love to work with more charities such as Mind or the National Autistic Society, together with homelessness and addiction charities.

Describe ESPHR in one word


What is the one thing that you’d want your customers to know you for?

Providing first-class support from a commercial yet empathetic perspective, and always being approachable and going the extra mile. I hope that I manage to achieve this!

What would you like to achieve over the next 12 months – at ESPHR and individually?

Continue to build upon the relationships that we have and to support our customers so they can achieve their goals.

You’re in an industry that never stops. What’s in store for ER over the next 12 months?

Can you ask me this again after we have more certainty about issues such as Brexit?!

Outside of work, what do you like doing?

Alongside spending time with my family, theatre is my real passion. I am often found rehearsing, performing, helping behind the scenes, or taking on the role of house manager. I also love to run and am currently in training for the Berlin Marathon.


We are the HR and employment law experts from esphr.

It’s our mission to advise and develop the employment law capability of HR professionals wherever we can, helping HR teams make a real commercial difference to their organisations. That way, you spend less time solving operational issues and more time actioning projects that drive far-reaching change in your company.

Call 0333 006 2929 or email today to discover exactly how we can help you.


Author: Arwen Makin

After studying law at Cambridge University, Arwen trained at leading national law firm Mills & Reeve, qualifying into their employment team in 2002. Arwen has extensive employment law experience, having advised both employers and employees on a wide range of employment issues. Prior to joining ESP she previously worked for a number of years providing advice and representation to both trade unions and their members, and has a particular expertise in the education sector. Due to her diverse experience she is ideally placed to give advice in relation to professional conduct and regulatory matters.