It is my job to establish relationships with senior HR professionals across a range of UK companies and sectors – it’s always rewarding when we can bring new customers on board and start helping to alleviate some of their HR headaches.
Additionally, I am also responsible for managing a key portfolio of my own existing customers to make sure they’re receiving the best service possible, which is also very rewarding.
I have worked in sales for most of my career, and first met Peter Byrne (CEO of ESPHR) around 30 years ago! We became friends during our time jointly-working for an innovative financial services business.
Prior to joining ESPHR, I was employed as head of business development for the largest regulatory consultancy business in the UK, Peninsula Business Services. In 2003, my path crossed Peter’s once again – quite soon after he had established ESPHR – and after an evening catching up, combined with a lot of energy and enthusiasm to work together again, I found myself investing in the business!
Luckily, I have passionately enjoyed contributing to the growth and development of ESPHR ever since!
Don’t laugh, but I absolutely love the moment when a prospective customer gives you that look which says, ‘I’m in’ and to see that they’re excited about service offering. Of course, it’s always nice to close a deal, but in truth, the real hard work and success is in keeping the customer as happy as they were when they first signed up.
We currently have a very different, if not unique, employment law firm business model which really helps us to win new customers. Alongside that, the customer service focus – that every single team member has in their DNA – also sets us apart from most of our competitors.
I am a Formula One fan through and through and given that we are based in Woking – and less than two miles from the McLaren Racing Team’s HQ – it has to be winning their business!
Exceptional customer service.
I want to see ESPHR continue to meet its ambitious growth targets and for the whole team to enjoy a rewarding work-life balance. Personally, as long as I win more business than Peter I am happy – we love a bit of healthy competition!
Following the removal of employment tribunal fees, businesses have seen a sharp increase in the growth of claims brought against employers. As a result, the Employee Relations (ER) function will only grow further to help reduce the time and cost that employers face in managing people issues on a day-to-day basis – thus reducing the number of claims made to boot.
Watching F1, keeping fit and trying to be a good husband and father.
It’s our mission to advise and develop the employment law capability of HR professionals wherever we can, helping HR teams make a real commercial difference to their organisations. That way, you spend less time solving operational issues and more time actioning projects that drive far-reaching change in your company.
Call 0333 006 2929 or email email@example.com today to discover exactly how we can help you.