As part of my remit as Legal Services Director for ESP Law, I oversee operational compliance in line with our key regulatory responsibilities. I also advise and recommend key actions and decisions to our MD, Peter Byrne, as well as the wider ESPHR team.
In addition, I agree budgetary requirements and ensure key business metrics are in place and constantly analysed. This allows the team to make informed decisions relating to future recruitment and resourcing needs, management of workflows and drive process efficiencies.
However, the primary focus of my role is to support our fantastic customer base with their legal advice needs. I’m an experienced solicitor, with expertise in giving highly commercial, practical and technical employment law advice.
I spend most of my day talking to customers over the phone or via e-mail, and acting as anything from a troubleshooter to an ideas and initiatives sounding board, a counsellor to a sense-checker and technical legal advice provider.
I wanted to be a solicitor since I was at school, and my path was traditional – a law degree followed by a legal practice course and two-year training contract, before qualifying as a solicitor in 2005.
I initially practiced as a corporate solicitor – which mainly involved mergers and acquisitions – at Addleshaw Goddard in Leeds. I then followed my dream to becoming an employment solicitor with a move to Beachcroft and then Ward Hadaway, before I was lucky enough to be offered an exciting role at ESPHR.
I was heavily involved in the initial regulatory journey of establishing ESP Law as an Alternative Business Structure (ABS) law firm and have grown the legal team to what it is today.
I’d have to say bonding with a customer over a tricky situation. When the going gets tough and they really need legal advice to be watertight, pro-active, highly accessible and focused, there’s no better time to get to know their business and feel like a valued member of a customer’s team.
We focus on relationships between legal advisors and customer contacts. This helps us to understand what our customers really want, and need. We see our role as being a partner rather than an outsourced legal advice provider – which may involve formal training or gradual day-to-day efforts to upskill individuals who take advice.
We don’t hold back or give customers partial advice to keep them coming back for more either. By providing a full and clear picture, we can equip them with the skills to do without us if they want to. This builds trust and strengthens the partnership model we favour.
Variety is key for me, so I don’t have a dream customer as such. I like working for a wide range of personalities and skill-levels, in many different industries and sectors, which makes the challenges new and exciting on a day-to-day basis.
Commerciality wrapped around technical expertise.
I’d like our profile as a top employment law firm to be recognised more widely outside the amazing customer base we already service.
Hopefully some progress on employment status uncertainty, and developments connected to Brexit.
I have an eight-year old daughter, a son who is six, and a Hungarian Vizsla, aged two. Between them, they do a great job of keeping me active!
I live for holidays – UK or abroad – exploring, relaxing and eating really good food. I’m one of those people who likes to get my next holiday booked as soon as I get back from the last so that I always have something to look forward to.
It’s our mission to advise and develop the employment law capability of HR professionals wherever we can, helping HR teams make a real commercial difference to their organisations. That way, you spend less time solving operational issues and more time actioning projects that drive far-reaching change in your company.
Call 0333 006 2929 or email firstname.lastname@example.org today to discover exactly how we can help you.