I am the founder and CEO of the ESPHR group.
Before setting up ESPHR, I was deputy MD of an HR and resource consultancy business for three years. During my tenure, I helped to turn it into a solid, profitable business focused on higher margin service solutions, that is still going strong today.
Before that, I also held senior marketing management positions within the financial services industry.
Being involved in all aspects of the company – from setting the core business strategy and direction, to financial management, sales, product development and working with some great people – day in and day out. It makes for a great variety of work and the time flies!
A completely customer-centric service experience – combining great commercial advice with innovative online service applications, that all add up to a genuine, market-leading ER proposition!
What we call a ‘magic 50 customer’. These are a circa 500 to 5,000-sized staff business, supporting 5-20 in-house HR and ER professionals.
Airbnb would be a nice name to add to an already impressive list of well-known ‘disruptor’ brands. While Amazon and Apple would also be on my wish-list of future customer wins.
Market-leading customer service excellence.
I want the business to be more widely known in the HR community for being that reassuring legal services disruptor and the ‘go-to’ brand for innovative employment law support.
Employee Relations (ER) needs to become much more of a strategic business commitment and priority. Currently, most businesses treat it as a relatively low-level tactical activity and do not invest anywhere near enough in people, systems and processes to drive real transformational change.
ESPHR can lead the debate and thinking in this regard, because it is far too important to be left in the margins of key business priorities.
Keeping fit at the gym, by cycling or walking my dogs – and also going on holiday! I would like to go back to doing some big ocean sailing at some point too.