Ladbrokes Coral Group is a leading multi-channel betting and gaming business with an impressive reach and an international presence in major regulated markets across the world. Ladbrokes Coral have net revenue of over £2 billion annually and employ more than 25,000 employees across the group. Each year, the busy HR team deals with large volumes of operational employee relations (ER) issues through a focused Group ER advisory team. It also has a number of highly specialist employment matters which require significant complex legal advisory support.
With ever increasing legal costs, the HR team were aiming to win budget approval for broader schemes that would, strategically, benefit the business. Furthermore, valuable time and effort was being duplicated by the senior HR management team having to get involved with the more complex ER issues.
The key issues were:
To mitigate the uncertainty of fluctuating legal advisory spend from one year to the next, we created a guaranteed annual subscription-based service programme offering Ladbrokes Coral all the benefits of specialist city law firm quality legal advice, without the associated traditional law firm costs.
This was supported with unlimited access to ESP’s unique online HR portal (offering hundreds of document precedents, policies, technical updates plus a suite of practical HR E-Learning modules and lots more).
Significant savings have been diverted to allow:
In addition, there have been other significant budget saving benefits, not immediately foreseen at launch:
We were using some pretty expensive city lawyers before — but we wanted to get one consistent supplier, whilst being conscious of the cost. We chose ESP after careful consideration of all our options. There is a real in-house feel to the relationship, in that they know our business and the issues we face.
The wider HR team can avoid the cautious approach you can naturally adopt when costs are on the clock every time you pick up the phone to a lawyer which can, in turn, lead to the ER team not making certain calls solely down to cost implications. The ESP model means they can sense check cases daily and are less inclined to take a risk when specialist advice is readily accessible. I think the sense checking or sounding board part of the ESP model is very valuable.
HRD, Corporate HR Operations, Ladbrokes Coral Group - November 2019
Every day, businesses like yours find ESP gives them so much more
Unlimited specialist employment law advice, tailored specifically to your business needs.
A dedicated legal advisory team assigned to you, including two practising employment lawyers as a minimum.
Full control of budgetary resources with low, fixed annual subscription.
Instant online access to a wealth of legally compliant, up to date HR and employment law documentation.