How we helped Ladbrokes Coral save thousands in legal fees

Ladbrokes Coral Group is a leading multi-channel betting and gaming business with an impressive reach and an international presence in major regulated markets across the world. Ladbrokes Coral have net revenue of over £2 billion annually and employ more than 25,000 employees across the group. Each year, the busy HR team deals with large volumes of operational employee relations (ER) issues through a focused Group ER advisory team. It also has a number of highly specialist employment matters which require significant complex legal advisory support.

About Ladbrokes Coral Group

  • 25,000 employees
  • 3,500 betting outlets
  • One of the most successful multi-channel betting and gaming companies in the UK

The Challenge

With ever increasing legal costs, the HR team were aiming to win budget approval for broader schemes that would, strategically, benefit the business. Furthermore, valuable time and effort was being duplicated by the senior HR management team having to get involved with the more complex ER issues.

The key issues were:

  1. Ladbrokes Coral needed fast paced, commercial, imaginative 'options-based' support.
  2. Existing customer service, accessibility and response standards needed reviewing.
  3. The escalating costs of specialist advice prevented any real budgetary control year on year.

The Solution

To mitigate the uncertainty of fluctuating legal advisory spend from one year to the next, we created a guaranteed annual subscription-based service programme offering Ladbrokes Coral all the benefits of specialist city law firm quality legal advice, without the associated traditional law firm costs. 

This was supported with unlimited access to ESP’s unique online HR portal (offering hundreds of document precedents, policies, technical updates plus a suite of practical HR E-Learning modules and lots more).

The Benefits

Significant savings have been diverted to allow:

  • Increased investment in a crucial ER tracker system to enable greater visibility on all ER issues across the business.
  • Increased investment in the Ladbrokes Coral E-Learning platform improving the training and development of line managers out in the field.
  • Less firefighting and more time allocated to productive business-benefiting activities, helping the team make a serious commercial difference.

In addition, there have been other significant budget saving benefits, not immediately foreseen at launch:

  • The HR budget is easier to manage with a significant reduction in the variable element of ER case related legal costs (such as tribunal management).
  • A fluctuation in case numbers no longer puts pressure on other elements of the HR budget, which simply does not happen in the standard operating model of a traditional law firm.
  • This in turn, allows certainty in  planned spend in other key strategic HR services, such as recruitment, reward and employee engagement.
  • The worry that larger legal fees than expected could curtail the offer or development of other key HR services or benefits is no longer a key concern.

We were using some pretty expensive city lawyers before — but we wanted to get one consistent supplier, whilst being conscious of the cost. We chose ESP after careful consideration of all our options. There is a real in-house feel to the relationship, in that they know our business and the issues we face.

The wider HR team can avoid the cautious approach you can naturally adopt when costs are on the clock every time you pick up the phone to a lawyer which can, in turn, lead to the ER team not making certain calls solely down to cost implications. The ESP model means they can sense check cases daily and are less inclined to take a risk when specialist advice is readily accessible. I think the sense checking or sounding board part of the ESP model is very valuable.

Dominique Ogilvie
HRD, Corporate HR Operations, Ladbrokes Coral Group - November 2019

The ESP Difference

Every day, businesses like yours find ESP gives them so much more

Unlimited specialist employment law advice, tailored specifically to your business needs.

A dedicated legal advisory team assigned to you, including two practising employment lawyers as a minimum.

Full control of budgetary resources with low, fixed annual subscription.

Instant online access to a wealth of legally compliant, up to date HR and employment law documentation.

Hundreds of companies have already woken up to 'The ESP Difference'.

Discover how we can help you make a serious commercial difference in your organisation by speaking to one of our team now.