Symatrix delivers tailored HCM Cloud technology and services to large-scale organisations, with between 500 to 100,000 employees, so their HR and payroll functions run smoothly. With a portfolio of high profile customers reliant on the company's HR and payroll services, the team at Symatrix knows first-hand the importance of having strong HR processes in place. However, with ambitious growth plans and shifting needs as the company expanded they needed a partner to help navigate the people challenges that arise around the demands of growth.
Nine years ago, then-Managing Director (now Chairman) Paul Gillott turned to esphr following a recommendation, and, after a consultation with the team at esphr, a package was put in place to meet Symatrix’s requirements.
As part of an annual package, esphr provides Symatrix with:
Symatrix has now been with esphr for nine years and during the time working together, esphr has helped the company navigate the hurdles of an ambitious, growing business.
This included several restructures, the challenge of employee relations issues which inevitably arose with the period of rapid growth and a couple of challenging and lengthy employment tribunal claims.
Managing Director Chris Brooks explains the greatest value offered by esphr to Symatrix is the depth of legal advice in helping the company make appropriate, commercial decisions.
I would wholeheartedly say that esphr are crucial in helping us make the right decisions. We have had to make many difficult management decisions and esphr help take the stress out of doing this.
The business now has more people, has greater complexity and has gone through a couple of restructures and a few challenging employment tribunals issues. esphr help us manage all of that.
If we hadn’t chosen esphr as our partner, our options would have been to employ in-house or use one of the large legal firms. Hiring would have been more expensive and wouldn’t have given us the breadth of knowledge esphr delivers. With a large legal firm, you don’t have the peace of mind they are at the end of the phone when you most need their advice. Working with esphr, we have that level of service and responsiveness the business needs.
Managing Director, Symatrix Ltd